Complaints

As a member of the National Insurance Brokers Association (NIBA) we subscribe to the Insurance Brokers Code of Practice (the Code). The Code promotes efficiency in transactions by describing standards of good practice and the level of service to be expected from its members. In short, it’s our promise to you that we will act in your best interests at all times and be open and honest with you. You can read or download a copy of the code on NIBA’s website at www.niba.com.au/insurance-brokers-code-of-practice.

Complaints Procedure

Finpac Insurance Advisors Pty Ltd and staff have a commitment to efficient and fair resolution of complaints. Our company demonstrates a culture that acknowledges clients’ right to provide feedback.

Please contact us if you have any complaints about our services.

If you have a complaint about the services Finpac Insurance Advisors Pty Ltd has provided you please address your matter to:

Tony Muller
Complaints Officer
Finpac Insurance Advisors Pty Ltd

Head Office
Suite 2/316 Sturt Street
TOWNSVILLE QLD 4810

PO BOX 2362
TOWNSVILLE  QLD  4810
Ph: 07 4771 5600
Fax: 07 4721 4188

Email: tony@finpacinsurance.com.au
Site: http://www.finpacinsurance.com.au

Once a complaint is received we will contact you immediately.

We are also a member of the Australian Financial Complaints Authority (AFCA), an External Dispute Resolution body. If your complaint cannot be resolved to your satisfaction within 30 business days, you have the right to refer the matter to the AFCA. Contact details below:

Street Address -  Australian Financial Complaints Authority, GPO Box 3, Melbourne, VIC 3001
Phone 1800 931 678

Email: info@afca.org.au
Website: www.afca.org.au